Privacy & Confidentiality
This statement explains how your personal health information is handled. It is provided as required by the Ontario College of Pharmacists and Ontario privacy law (PHIPA). Please have it reviewed by the Designated Manager and legal counsel before launch.
Pharmly ("we," "us") is committed to protecting the privacy and confidentiality of your personal health information. Pharmly is delivered by a licensed, OCP-accredited Ontario pharmacy (identified in the footer), which acts as the health information custodian under Ontario's Personal Health Information Protection Act, 2004 (PHIPA).
What we collect
When you complete an assessment we collect the information you provide, which may include your name, date of birth, contact details, Ontario health card number, the condition you are asking about, your symptoms, medical history, allergies, and current medications. We also record the date and time of your request and your responses to the assessment questions.
Why we collect it
We use your information only to assess your condition, provide pharmacist care and, where clinically appropriate, prescribe and dispense treatment; to contact you about your assessment; to keep the records we are legally required to keep as a pharmacy; and to bill OHIP or process payment where applicable. We do not sell your information or use it for advertising.
Who sees it
Your information is accessed only by the licensed pharmacists and authorized pharmacy staff at Pharmly who are involved in your care, and only to the extent needed to provide that care. Prescriptions and assessment records are recorded in the pharmacy's regular records system, the same as an in-person visit.
How we protect it
Information submitted through this site is transmitted over an encrypted (HTTPS) connection. Sensitive fields, including your health card number and your assessment answers, are encrypted when stored. Access to records is limited to authorized staff, and our systems are maintained in line with applicable security requirements.
Website analytics and cookies
To understand how people find and use this website, we use Google Analytics, and we use Google Ads to measure how well our ads work. These services use cookies and similar technologies to collect general usage information, such as the pages you visit, how you arrived at the site, your approximate location (city or region), and your device and browser type. We also keep our own basic records of site visits and referring websites for the same purpose.
Your assessment answers, health card number, and other health information are never sent to Google or used for advertising. When you complete an assessment, Google may be told only that a request was submitted, so we can measure how many visits lead to an assessment. Analytics and advertising tools are not used on our secure health card and photo upload pages.
You can block or delete cookies in your browser settings, opt out of Google Analytics with Google's browser add-on (tools.google.com/dlpage/gaoptout), and manage ad personalization at adssettings.google.com. The assessment works the same whether or not you allow these cookies.
How long we keep it
We retain health records for the period required by Ontario pharmacy regulations and professional standards, after which they are securely destroyed.
Your rights
You have the right to access the personal health information we hold about you and to request a correction if you believe it is inaccurate. To make a request, or if you have a question or concern about your privacy, contact us using the details below. You also have the right to complain to the Information and Privacy Commissioner of Ontario (ipc.on.ca).
Contact us about privacy
Pharmly
605 Royal York Rd, Etobicoke, Ontario M8Y 4G5
Phone: 647-345-5115
Email: [email protected]
Designated Manager: Ashish Patel
If you are experiencing a medical emergency, call 911 or go to your nearest emergency department.